Splicecom's Operator Console
Splicecom's Operator Console can be utilised in conjunction with the company's PCS range of IP and analogue phones as a "Phone Partner" application. Alternatively, it can also be deployed as an IP Softphone application running on Windows and Mac OS X desktop and laptop computers.
Operator Console is a single screen application divided into five active areas:
- Status Indication providing presence management
- Call Control
- Caller Display
- Information Window (Web Integration, SelectVoice Unified Directories (Users, Departments & Contacts), Messages & Personal Call Log)
- Mobility Management
Operator Console is ideal for those looking to replace or migrate an existing PBX because when deployed as a Phone Partner, it allows operators or receptionists to easily access all of the advanced business benefits offered by your SelectVoice solution, whilst allowing organisations to retain their existing analogue handsets. Choose to dial numbers or transfer calls from either the telephone keypad, or through the application using mouse or keyboard. Offering access to enhanced telephony features, including Caller Display with alpha tagging, System Directories (External Contacts, Users & Departments), Favourites (Busy Lamp Field & Pick-up), Message Mailboxes, Call Recordings and Key System Emulation features, which are all delivered and controlled via the Operator Console.
Even when Operator Console is minimised it still keeps working hard supporting application "popping" on call presentation or call connect. For those who want more control over their desktop when a user receives a call, 'floating text' will appear on their PC screen, in front of any application or document that's currently being worked on, informing them of the number and name, if known, of the person calling and the number they've called. This could be a personal DDI, or a Group or Departmental number; Sales, Support, Admin, etc. The floating text display is totally passive so it won't interfere with any work that's being actioned at the time it appears. By seeing who's calling, the operator or receptionist can make an informed decision on taking the call, fully opening up the application, or letting the call go to voicemail.
Operator Console is a next-generation Personal Productivity application for the SelectVoice telephone system. It can be run as a Phone Partner to Splicecom's PCS 573G, PCS 563, PCS 553/PCS 553G, PCS 542, PCS 520 and PCS 505 phones and existing analogue phones, on Microsoft Windows and Apple Mac OS X platforms. Alternatively it can be utilised as an IP Softphone on the same computers. Operator Console is available immediately.